I always bring in a packed lunch in to work, a sarnie, some homemade soup maybe, packet of Roast Beef Monster Munch, bit of fruit, the usual thing. It saves me an absolute fortune and with a wedding to save up for I need all the spare cash I have.
The other day one of the guys commented on the fact that I was carrying an Asda carrier bag. “I had you down as more of a Sainsbury’s girl”. I wasn’t sure how to feel about this statement.
“Why do you think that”, I said.
“ Well, you’re not really an Asda shopper are you?”, he replied
“ Why, what does an Asda customer look like?”, I enquired, this was getting very interesting..
The ‘said’ person was now looking like he wished he’d never said anything “Eh, well a bit on the Chavvy side, you know what I mean”, he then made a hasty retreat.
But this really got me thinking. I suppose if I take into account my demographic group, I’m not really in the Asda target market but no matter where we live or what we earn everyone is cutting back.
But do Value brands need to consider this in the context of their brand and marketing communications? Surely I’m not the only one swapping a Sainsburys splurge for an Asda bargain?
Some brands clearly are taking this shift in demographic on board. Asda in particular have recently launched a ‘M&S’ food style ad campaign called ‘Chosen By You’. Ok so the quality doesn’t look quite on a par with M&S but it ain’t bad and I’m sure is helping to raise the demographic of their customer. It’s all about getting the right balance of messaging between price and product.
But the most obvious one is McDonalds. If I ever fancied a Big Mac hangover cure it would be a quick dash to the Drive Through. Never in a million years would I be seen dead in a McDonalds sitting on a plastic red chair surrounded by empty burger boxes and unwanted pickled gherkins. But with their new ‘restaurant’ refit, better customer service and brilliant Ad campaign I will now quite happily ‘eat in’. And they’re now even talking about putting calorie content on all their food. OK, so this might make me guilty for about 5 seconds but when the Big Mac calls you just can’t resist!
http://www.brandrepublic.com/news/1059846/McDonalds-put-calorie-count-menus/?DCMP=ILC-SEARCH
However, some brands clearly don’t feel they need too address their growing diversity of customer profile. Did anyone see the Mary Portas programme about Customer Service within Value retailers. She used Primark as an example of the lack of Customer Service that exists in this sector. Yet we appear to be happy to ‘put up’ with this in the quest to get a bargain. But for how much longer? With other Value retailers raising their game, these brands really need to take note.
I can honestly say that once upon a time I would have driven past two Asda’s to get to a Sainsbury’s. I did use to be a bit of a brand snob. However, now everyone, no matter what their salary or background, are being drawn to ‘Value’ brands by necessity as well as choice. But these brands really need to take note of this.
Brand snobbery has gone, we are now ‘proud to be prudent!’.













