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Archive for the ‘Opinion’ Category

“I carried an Asda bag”.


March 18th, 2011 by kerry

I always bring in a packed lunch in to work, a sarnie, some homemade soup maybe, packet of Roast Beef Monster Munch, bit of fruit, the usual thing. It saves me an absolute fortune and with a wedding to save up for I need all the spare cash I have.

The other day one of the guys commented on the fact that I was carrying an Asda carrier bag. “I had you down as more of a Sainsbury’s girl”. I wasn’t sure how to feel about this statement.

“Why do you think that”, I said.

“ Well, you’re not really an Asda shopper are you?”, he replied

“ Why, what does an Asda customer look like?”, I enquired, this was getting very interesting..

The ‘said’ person was now looking like he wished he’d never said anything “Eh, well a bit on the Chavvy side, you know what I mean”, he then made a hasty retreat.

But this really got me thinking. I suppose if I take into account my demographic group, I’m not really in the Asda target market but no matter where we live or what we earn everyone is cutting back.

But do Value brands need to consider this in the context of their brand and marketing communications? Surely I’m not the only one swapping a Sainsburys splurge for an Asda bargain?

Some brands clearly are taking this shift in demographic on board. Asda in particular have recently launched a ‘M&S’ food style ad campaign called ‘Chosen By You’. Ok so the quality doesn’t look quite on a par with M&S but it ain’t bad and I’m sure is helping to raise the demographic of their customer. It’s all about getting the right balance of messaging between price and product.

But the most obvious one is McDonalds. If I ever fancied a Big Mac hangover cure it would be a quick dash to the Drive Through. Never in a million years would I be seen dead in a McDonalds sitting on a plastic red chair surrounded by empty burger boxes and unwanted pickled gherkins. But with their new ‘restaurant’ refit, better customer service and brilliant Ad campaign I will now quite happily ‘eat in’. And they’re now even talking about putting calorie content on all their food. OK, so this might make me guilty for about 5 seconds but when the Big Mac calls you just can’t resist!

http://www.brandrepublic.com/news/1059846/McDonalds-put-calorie-count-menus/?DCMP=ILC-SEARCH

However, some brands clearly don’t feel they need too address their growing diversity of customer profile. Did anyone see the Mary Portas programme about Customer Service within Value retailers. She used Primark as an example of the lack of Customer Service that exists in this sector. Yet we appear to be happy to ‘put up’ with this in the quest to get a bargain. But for how much longer? With other Value retailers raising their game, these brands really need to take note.

I can honestly say that once upon a time I would have driven past two Asda’s to get to a Sainsbury’s. I did use to be a bit of a brand snob. However, now everyone, no matter what their salary or background, are being drawn to ‘Value’ brands by necessity as well as choice. But these brands really need to take note of this.

Brand snobbery has gone, we are now ‘proud to be prudent!’.

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Emotional Marketing


February 25th, 2011 by rich

Wednesday 23rd February – a nice early(ish) start, bacon sarnies galore, orange juice on tap and everyone suited and booted, well, everyone bar me (I opted for the jeans and shirt). When you pull 50 odd people together, including accountants, law firms, recruitment companies, corporate finance, and a small number of design agency types you have yourself an ‘Emotional Marketing’ workshop.

Bryan James was the chap tasked with delivering the workshop, and what a workshop it turned out to be. Engaging, fast paced, fun, clarity – just a few words one could use to describe a thoroughly enjoyable and insightful workshop. The aim of the workshop was very clear – to inform people on how emotional marketing drives decision making.

As you’d expect from a workshop, involvement was encouraged with every one more than happy to voice their opinions. One of the exercises involved observing the same product in a number of different settings, in this instance a bowl of fruit. A number of humorous responses were offered, most people’s favourite being the query ‘Is that a pepper in the fruit bowl?’ The exercise demonstrated how styles, composition, colour, to name but a few are all important factors when engaging with your audience. With opinions always being very subjective it supported the notion that decisions go hand in hand with feelings.

Finally we carried out an exercise designed to illustrate how to look at an organisation objectively in order to establish where they are, and where they aspire to be. The exercise was fantastic and provided great clarity. It was done so in a very effective way – grouping of words to describe an organisation’s values, therefore understanding how that positioned the specific organisation. We carried out this on Pro Manchester and found this to be a very simple, yet insightful method.

In summary the workshop demonstrated a number of key points:

  • 60% of decisions are made by eyesight
  • Emotion acts 3,000 times faster on the brain than rational thought
  • Client / employee loyalty is emotional not rational
  • Organisations must have clarity for greater success

So, our thanks to Bryan and Pro Manchester for an intriguing and insightful workshop, my only regret – not taking advantage of the bacon sarnies on offer!

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The Beatles – An Enduring Brand


February 9th, 2011 by Steve

Today marks the 50 years since the fab four played their first gig at the famous Cavern Club in Matthew Street. An area now synonymous with the birth of popular music as we know it and one of the most famous bands of all time.

That could easily be one of the most famous brands of all time though, as 50 years on The Beatles are still at the forefront of creativity with the release of their LOVE app.

The app is a unique collaboration between Apple and Cirque Du Soleil celebrating the musical legacy of the band. Born from a personal friendship and mutual admiration between the late George Harrison and Cirque founder Guy Laliberté, LOVE brings the magic of Cirque du Soleil together with the spirit and passion behind the most beloved rock group of all time to create a vivid, intimate and powerful entertainment experience.

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So, forty years after they split The Beatles brand lives on and thanks to the recently agreed deal with Apple iTunes to sell the back catalogue, you can expect to see even more from the fab four in the future.

And their brand only gets stronger. The instantly recognisable “drop-T” logo didn’t actually appear on any of their iconic record sleeves but in this brand-centric age has been adopted as the marque of the band. It’s origins are historical though. Based on an impromptu sketch by instrument retailer and designer Ivor Arbiter in 1963. The logo was first used on the front of Starr’s bass drum, which the band’s manager Brian Epstein and Starr purchased from Arbiter’s London shop.

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The record sleeves themselves perfectly reflect the musical journey the band went on. From the raw simplicity of the uncomplicated With the Beatles through to the psychedelic ground breaking Peter Blake montage of Sergeant Peppers Lonely Hearts Club Band.


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sgt-pepper

A personal favourite of mine is the 1966 classic Revolver. Heralding the start of the psychedelic era the artwork featured an illustration by German-born bassist and artist Klaus Voormann, one of the Beatles’ oldest friends from their days at the Star Club in Hamburg. Voormann’s illustration, part line drawing and part collage, included photographs by Robert Whitaker.

Cover

1969’s Abbey Road is arguably the most famous record sleeve ever. Designed by Apple Records creative director Kosh. It is the only original UK Beatles album sleeve to show neither the artist name nor the album title on its front cover. The front cover photograph of the group traversing a zebra crossing, was based on sketched ideas by McCartney and taken on 8 August 1969 outside EMI Studios on Abbey Road. At around 11:30 that morning, photographer Iain Macmillan was given only ten minutes to take the photo whilst he stood on a step-ladder and a policeman held up the traffic. The image has since become a classic and the crossing has since been given Grade II listed status and it’s own webcam www.abbeyroad.com/visit

beatles_-_abbey_road

You can download LOVE from iTunes.

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Social media gets better with age.


February 4th, 2011 by kerry

My mum Pauline, who is 63, came to stay with us last week. After the usual interrogation and listening to stories about family members I haven’t seen in 20 years, she settled down to watch Coronation Street, silence!

In the adverts she disappeared and then reappeared with her new Dell Mini laptop. “Can I have your wireless network code”, she said. Wow, I thought, my mum is seriously getting into this technology lark. After several attempts at trying to get her connected she immediately logged onto Twitter. I never even knew she was on Twitter! I didn’t even think she knew what Twitter was. And there she sat, tweeting away about her thoughts on the ‘Kevin and Sally’ storyline. I sat and watched in amazement.

“Mum, how long have you been on Twitter”, I said.

“Quite a while. My walking group have a page”, she said, still gazing at her screen.

“Oh right, what do they use it for”, I asked

“ To try and get more members. Come on love I thought you were suppose to be in marketing”, she said.

I can’t believe what I’m hearing. I knew she was on Facebook, mainly to share photos and check what me and my sister were up too, but this was taking things to a whole new level.

Not only was she using Twitter, she was using it as a promotional tool.

“Do people your age use Twitter Mum?, I said, knowing she would have something to say about the age thing.

“You cheeky thing, yes, we do. It’s not exclusive to the younger generation you know”.

And she was right.

http://www.brandrepublic.com/news/1046484/

There are so many brands out there that maybe discount using Social Media for the more mature customer, but the truth is they love it and are using it more than ever.

Saga holidays, here I come.

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Social media for small businesses


November 30th, 2010 by Becky

Facebook is massive, with over 500 million users, whilst its biggest rival Twitter is quickly catching up, as over 300,000 new accounts are created every day. That’s a lot of potential customers.

Companies like Starbucks and Coca Cola have been quick to use this platform to connect with fans in new and exciting ways. Facebook is used like a mini website, with apps, landing pages, competitions and discussion boards all designed to create a buzz around new products and build online communities.

starbucksxmas

Smaller businesses can benefit too, through interaction with existing clients, offering advice and feedback, and building a customer focused reputation. The recession has shown that innovation is essential for businesses to stay afloat and a social media presence should be welcomed as a way forward.

A good starting point is to engage with your existing customers, start discussions, reply to messages, keep content up to date. Avoid spamming hundreds of strangers with adverts and discounts. Create a positive forum for those already interested. Word of mouth is so influential and the internet magnifies this with billions of connections made every day, so keep your regulars happy first. Start small and grow your presence through a relevant and consistent supply of information and don’t be afraid to throw in some humour too.

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The Gap rebrand, social media genius or bad design?


October 26th, 2010 by Becky

There is a wave of conspiracy building from the recent Gap logo re-launch. Could the whole fiasco possibly have been engineered from the start in a focused attempt to inject some spark into the label? Or was it simply just a case of lazy and poorly researched design?

President of the company, Marka Hansen has denied claims that the whole thing was a set up to increase the brands online presence. But the response of a perfectly crafted, “our customers always come first” and attempts to quickly amend the situation with a series of strategic measures, only added to suspicions that the logos failure was intentional.

Gap

At a time when a social media presence is essential for any forward thinking brand, Gap’s overwhelming rush of over five thousand followers on Twitter and the bombardment of comments on Facebook may initially be seen as a success. But having an online following is not just about sky high numbers. Success might be measured in the quality of discussions, positive feedback or returning readers. Gap’s marketing team would surely know this and the surge of negative comments, whilst it did create a buzz, probably wasn’t the vibrant young input they had hoped for.

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So why is Stymie Bold Italic so important?


October 12th, 2010 by Michael

So the neon red Granada TV sign is consigned to Manchester’s overflowing black and yellow striped wheelie bin of cultural icons deemed surplus to requirements. OK, it’s only a sign but it doesn’t take much to get moaning Mancunians sounding off about anything. Any sort of southern interference and that’s it.

The rather predictable response from the majority of the online community who care about such matters is to blast ITV, the health and safety smokescreen reason and pine for t’old days. Percy Cobblers writes on the Manchester Evening News website that he remembers coming home from weekends in Blackpool and the warm glow he used to get as soon as he saw ‘the sign’.

Granada-Televisions-Manch-001

We’ve been here before. I was, like most, disappointed when the Hacienda nightclub was prematurely subjected to the lecherous overtures of city centre property developers. But the old dog had seen better days and though I feel the space could have been reinvented as another nightclub to herald the birth of a new era in Manchester, at least it prevented any dilution of a true cultural modern legend.

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Ryanair – A customer experience to forget


September 14th, 2010 by Steve

Everybody loves to feel like they’re getting a bargain, and nobody likes to feel like they’re being taken for a ride. However, I recently found out that Ryanair can offer you both experiences, one straight after the other.

If you travel regularly you’ll know that the idea of dissecting a flight into it’s many different elements is commonplace, especially amongst budget airlines. If you’re a regular customer of Ryanair you’ll also know that they take it to a whole new level. I’m sure they would see it as simply offering the customer the ability to tailor their flight according to budget and preference, giving choice and flexibility. But in an increasingly competitive environment it’s vital that this approach doesn’t lead to a poor customer experience.

My recent exchange with Irelands number one airline went something like this:

www.ryanair.com – Two flights, from Liverpool to Derry, leaving on Saturday, returning on Sunday.

£50 you say!! For both including taxes!! Wow, bargain. ‘Quick, where’s my credit card? – before it realises it’s made a mistake’

‘Ok, proceed to ‘book cheap flights’…would I like to check-in online?’

‘I suppose so, as it’s the only option available’

‘That’ll be £20′

‘Would I like to take a case?’

‘Erm, yes I think I would’

‘£30!?’

‘I don’t want to buy a case, just take one I already have’

‘What about priority boarding?’

‘I think I can live without that’

‘Ok how about travel insurance, you really should have some of that’

‘How much?’

‘Just £7.00′

‘Erm, ok then – can I pay now?’

‘Of course, just a couple more travel essentials to consider – car hire?’

‘No’

‘Hotel?’

‘No, just the flights please’

‘…SMS text, just £1.00?’

‘No, no, no just let me pay for my flights’

‘Ah, you want to pay?’

‘Yes’

‘By credit card? Tut, tut. That’ll be £20′

‘Aaaaaarghhh….Is there nothing you won’t try and sell to me? Just tell me the total’

‘£127 sir’

‘Thanks but I think I’ll leave it’.

Maybe I’m just tight. Afterall, two flights to Ireland for a total cost of £127 isn’t bad. It’s just the booking process made it feel like daylight robbery. And that was without even taking a flight. God knows what they try and sell you when you’re onboard…

ryan_air

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Sonic branding about to boom


August 10th, 2010 by Michael

Seeking differentiation and share of mind is no easy task. We live in an increasingly complex world of technology and multi-channel communications that make cutting through the noise difficult for even the most skilled brand manager.

I choose the word ‘noise’ carefully because so often we find ourselves readily identifying with the visual identity of a brand and of course we know just how much attention and care is paid to the graphic elements of companies of all shapes and sizes. One would only need to pick up the guidelines of most organisations to see the overemphasis of the brand in a static visual application. I’ve written about this before but, as designers, do we still really need to guideline vans, mugs, toilet roll etc as a means of justifying fee income on a guidelines project. No doubt that the logo is the king of the branding world.

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World Cup identity 2010 – Two for the price of one


June 2nd, 2010 by Steve

Better than Christmas and your Birthday put together, the World Cup is three games a day over four glorious weeks, culminating in the inevitable disappointing ending. No other thrill ride can make a man consider watching all 90 minutes of a game like Algeria v Slovenia in his quest for total consumption. Hopefully the football in South Africa will be more memorable than the tournaments identity.

FIFA World Cup 2010 Identity

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